Frequently Asked Questions (FAQs)
If you have any questions or comments please contact us.
Customers
Do I need to register to buy online?
I am outside the UK. Can I buy from you?
I am in the Channel Islands. Can I buy from you?
Deliveries
Where can my goods be delivered to?
How much does it cost me to have my goods delivered?
How will my goods be delivered?
When will I receive my goods?
Can I cancel an order?
Payments
Which credit/debit cards do you accept?
I don't have a credit/debit card. Can I buy from you?
When am I charged for my goods?
How do I get a VAT receipt for my goods?
Other
What do I do if I change my email address?
Do I need to register to buy online?
Yes. In order to assist in combating fraud, you have to register your details with a valid email address. Once you have activated your account, you will be able to purchase goods from this website.
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I am outside the UK. Can I buy from you?
Yes. However, you cannot place your order via this website. You will need to contact us with the items that you would like to receive correct delivery information and pricing.
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I am in the Channel Islands. Can I buy from you?
Yes. If you reside within the Channel Islands, you can buy goods from this website. However, due to limitations with this website, you will be charged VAT at standard UK rates. Delivery will also be calculated on each individual order. Please contact us prior to ordering.
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Where can my goods be delivered to?
In order to combat credit card fraud, your goods can only be delivered to the billing address of your credit/debit card.
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How much does it cost me to have my goods delivered?
Orders over £100 are delivered FREE and orders under £100 are charged £7.50 + VAT within mainland UK. Delivery charges to Channel Islands, Scottish Islands and Northern Ireland will be calculated on each individual order. Please contact us prior to ordering.
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How will my goods be delivered?
Your goods will be normally be delivered by APC Overnight.
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When will I receive my goods?
Orders received before 1:00pm will be dispatched same day for next day delivery where the items are in stock. If we experience any delays in receiving stock from Beta we will keep you informed.
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Can I cancel an order?
Yes. You can cancel an order at any time up until it is despatched.
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Which credit/debit cards do you accept?
We accept the following credit/debit cards... 
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I don't have a credit/debit card. Can I buy from you?
Yes. There are the further options that are open to you... You can also pay for goods by cheque. Your goods will be despatched once your cheque has been cleared. If your company has an account with motoGF, you can submit your order to be invoiced. You will have to contact us to have this facility approved. If you live locally to our premises in Dyce, Aberdeen, you can visit our Trade Shop.
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When am I charged for my goods?
When you choose to pay by credit/debit card, your card is not debited until your goods are despatched by us.
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How do I get a VAT receipt for my goods?
A VAT receipt will be included with your goods when they are delivered.
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What do I do if I change my email address?
Currently, if you change your email address, you will have to go to Login and create a new account. We appologise for any inconvenience this causes.
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