Our Services
Everything we do, we see as part of the customer experience and, we are relentless in seeking opportunities to make it simpler for each individual / business to get their jobs done.
Grampian Fasteners offer a dedicated telephone number and a team of Relationship Managers who are there to assist with your queries and provide excellent professional customer service.
To ensure we have the right products for you, when you need them, Grampian Fasteners also maintains 90% stock availability - everything you need to keep your business running smoothly.
Value Added Services
Special / Exotic Fasteners (Custom Components)
In addition to the standard range of fasteners, Grampian Fasteners specialises in the sourcing and distribution of high-integrity special fasteners and precision machined components - particularly, for use in harsh / safety critical environments such as the Oil & Gas, Petrochemical, and Marine sectors. For example: Drilled Bolts, Fitted Bolts, Shoulder Screws and Shear Screws.
We can also arrange for components to be made / finished from exotic materials and finishes.
Visit our Products page to learn more about our special fasteners or contact our team to discuss your special requirements by calling +44 (0) 1224 772 777 or send your drawings / technical specifications to sales@grampianfasteners.com.
Technical Support
Working closely with customers is a vital part of how we operate at Grampian Fasteners. We like to begin our relationship by understanding a customers working process - gathering knowledge of the challenges that they face on a daily basis, and trying to offer them viable solutions.
Always here to help… Our experienced staff are keen to help you with product selection as well as any technical queries you may have including Technical Drawings, Non-Standards (Specials) and Exotic Materials.
To learn more about how we can work together with you to optimize your fastening applications visit our Technical Corner or contact our team of Customer Relationship Managers to discuss your specific requirements.
Tool Control & Protection (Lean)
Grampian Fasteners can help you enhance the organisation, control and protection of your tools with a range of standard and / or custom solutions.
Whatever control system you choose, you're the one who's in control. It's all about your operations, your staff and your needs. Our job is to listen, then recommend.
Find out more about our tool control solutions or get in touch to discuss your requirements.
Business Services
Contract Supply
We also cooperate with our customers to determine the most cost-effective method of longer-term supply and, can offer a number of services:
- Frame Agreements (Dedicated Stocks / Consignment Stock)
- Scheduled Deliveries
- Documentation (Test Certificates, Export)
- Product Identification
- Kitting
- Custom Labels (Packaging)
- Customer-specific Part Numbers
- Instant POD requests
- Detailed Quote and Order History - On Demand
- Real-time Picking Status (Tracking)
Contact our team of Customer Relationship Managers to discuss your supply requirements.
eProcurement
We offer a a facility for streamlining your procurement system. Grampian Fasteners' I.T. support staff are available to work in partnership with you to find the most economic and effective way to process your transactions - saving you admin costs and reduce supplier listings.
With direct access to the Grampian Fasteners E-catalogue, buyers can view all product information and prices, initiate automatic RFQs, etc.
Please contact our I.T. Team to discuss your specific needs.
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Export Services
We export worldwide and countries recently supplied include: Egypt, Ghana, India, Malaysia, Nigeria, Oman, United Arab Emirates... and more. We also have experience of providing / assisting with:
- Export documentation
- Certificates of Conformity
- Certificates of Origin (through Chamber of Commerce)
- Urgent worldwide courier services including sea and air freight (through external couriers)
- Export packing including for hazardous goods e.g. wood cases (through our partners)
To find out more about our export services and full terms and conditions please contact our team.
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Further Information
For more details on the products and services you require contact our team of Customer Relationship Managers.
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