We're looking for someone who wants to make a difference. If you just want to come in, do the tasks, and go home then Grampian Fasteners isn't the place for you.
- You care about each and every customer and do what you can to make it easy for them.
- You are not content with how things are done and are always looking to improve.
- You are always looking to develop your skills and knowledge.
- You appreciate the benefits of being part of a committed team.
If this sounds like you, then you are in the right place - keep reading.
Customer Care Team
The customer care team is office based and deals with all quote and order requests received. The primary focus of the team is to deliver exceptional customer service - ensuring that enquiries are responded to and orders are delivered accurately and timely. Part of the role also involves visiting our customers to understand their individual requirements and then tailoring our service to meet those needs.
At Grampian Fasteners we offer a huge range of products. In order to provide the service that customers expect, you will learn about our product range. A motivation for self-learning is essential. Some existing technical or product knowledge would be beneficial but is not essential.
The Nuts and Bolts of the job
Job Title Customer Care Adviser
Location Dyce, Aberdeen
Salary £18k - 20k per annum
Hours 40 hours, 8am to 5pm, Monday to Friday
Prefered Skills Driving Licence preferable.
Required Skills
An excellent telephone manner and strong communication skills are required.
To be considered for this opportunity you must be able to demonstrate your commitment to providing the highest level of customer service.
Please send your CV and covering letter to Ann Doyle, Operations Manager.
